Job Posting IL01342
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|Position:||Customer Support Representative|
|Description:||Responsible for first-line support of customer networking, installation, and software issues. Researches, troubleshoots, and solves complex critical issues for commercial and residential customers alike. Maintains professional, knowledgable, and courteous demeanor while assisting and updating customers via phone.|
|Requirements:||Associates Degree in Computer Technology or equivalent. Proficiency in Microsoft Windows and Internet concepts. Proficiency in Internet Explorer and Netscape browsers. Experience with configuration and installation of custom software. Experience in customer service and support. Experience with MacOS OS/X preferred. Strong organizational skills and the ability to quickly assess and prioritize|